Sqeaky Wheel or Honey?
There are two opposing expressions that have difficulty with:
- You can catch more flies with honey than vinegar.
- The squeaky wheel gets the grease.
How do we know which one applies to any given situation?
My personality has always geared toward the first method of operation. I don’t like making waves, I don’t like confrontation or conflict and in some cases, I can’t afford to alienate people that I have to have in my life (personally or professionally).
However, I have recently been faced with some professionals that are behaving quite unprofessionally. If I could fire them I would, but since I made what I have since come to see as a mistake in paying a large, flat fee for ongoing services, along with a monthly charge, they still owe me a lot.
What happened to “The customer is always right?”
What happened to professional ethics and integrity?
In one instance, I sent one email a week for eight weeks and then two a week for the following three weeks. (I was told that calling was not the way to contact them.)
Why do I have to feel that I have to threaten to get a response? Which, by the way, hasn’t worked yet.
I have already asked for a new account manager and this second one is as unresponsive as the first one. I have too much money invested to just ‘fire’ them, so what else can I do.
I am afraid to call now because I am so irritated with my current account manager that if I talk to her, I don’t think I’ll be able to keep the contempt out of my voice.
I don’t know how this situation will play out, but I will always try being nice first.
May you perceive and receive all your blessings.
With Much Love,
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